Straight answers to what customers ask most often.
Select a question to see the answer.
All VSIS infrastructure is hosted in Tier 3 data centres in Ho Chi Minh City and Hanoi, Vietnam, and is managed directly by our own engineering team.
Yes. Our VPS, hosting and proxy services all use Vietnamese IP address space, which matters for local SEO, payment providers and services that filter by country.
Yes, and migration assistance is included. We copy files, databases and mailboxes, let you verify the result on a preview address, then switch DNS with a final sync so nothing is lost.
Invoices are issued in the client portal at my.vsis.net and can be settled by bank transfer and the payment methods listed on each invoice. Contact us if you need an alternative arrangement.
Yes. Our team handles support in both Vietnamese and English through the client portal, Facebook Messenger and Zalo.
We target 99.9% availability per month, excluding maintenance announced in advance. Customers affected by extended incidents can request service credit.
Yes. Files and databases are backed up on a schedule with multiple versions retained. We still recommend keeping an independent copy of business-critical data.
Yes. VPS resources and hosting plans can be upgraded without rebuilding your environment, and the remaining term of your current plan is credited.
Anything unlawful: fraud, unauthorised access to systems you do not own, spam, malware distribution or attacks against third parties. Such accounts are suspended.
Create an account at my.vsis.net or contact us with what you need. We will confirm a suitable configuration before you commit to anything.
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